F2 Store Terms and Conditions

• F2 requires a minimum of 50% deposit to proceed with this order. Deposits are non-refundable; balances are due no later than one (1) day prior to delivery and one (1) hour to pickup; all payments must be made in person at the store by the cardholder.
• Several weeks may be required for delivery on special orders. Delays in shipment are beyond F2 control. No responsibility is assumed for delays occasioned by failure of others to meet commitments or for any other reasons or cause beyond the control of F2.
• Prices of materials, labour and services quoted are subject to change.
• Dye-lot variation may occur. F2 is not responsible for these variations in finished goods.
• Final sale: floor models and clearance items are all final sale; and are sold without returns, exchanges, refunds, store credit, service or warranty.
• Returns and exchanges: approved return and/or exchanges must be done in original packaging within 48 hours of receipt, subject to inspection and a 25% restocking charges.
• No refund on service fees. Charges on assembly, delivery, Delivery & Assembly and/or other services are not refundable or credited. Additional fees will be charged for subsequent services.
• Possession of your purchase: all goods must be paid in full once the order has been fulfilled and prepared for delivery or pick-up service. Your goods must be taken within 30 days of notice or storage fees may apply.
• Retain your original sales invoice: as proof of purchase and warranty covered by manufacturer.
• Deliveries are booked for a window of time, not a guaranteed appointment. Deliveries are between the hours 10am - 1pm for the morning, and 1pm - 4pm for the afternoon.
• Signature is mandatory. A signature of a person 18 years of age or older is required on all delivery orders and that individual must accompany the delivery crew into your home.
• Please inform the F2 delivery coordinator of any obstacles that exist such as loose gravel on the driveway, on-site construction or any parking restrictions outside your home.
• Rooms should be cleared in preparation for your furniture delivery. Please be sure to clear a path from the point of entry to your home to the room where your new furniture will be placed. Due to liability issues, F2 delivery crew is not insured to move your belongings; therefore, F2 delivery crew cannot move your existing furniture or any electronics, TVs, or computers.
• Please measure your home/doorways to fit your new furniture. Please note that a restocking fee may apply if un-crated merchandise does not fit through doorways or into basements.
• Due to health and safety regulations, F2 delivery crew cannot remove their safety work boots. Please ensure your floors are properly protected. When unusual or difficult delivery conditions are encountered, the customer will be advised in advance of the risk occurring. The customer then has the option of signing a damage waiver or having the merchandise returned to the store and reselecting other products. The signed waiver is to acknowledge that the delivery may result in minor damage to a wall, etc. and that you wish to proceed with the delivery. Please be assured that F2 delivery crew will still take great care to avoid any damage.
• Damage claims for Delivery + Assembly Services: if damages were found during the time of delivery and/or setting up your furniture, please do not sign for receipt of goods and allow F2 to take the damaged goods back. When possible, F2 will promptly repair or replace the damaged item.
• Damage claims: if any damage is found when opening your order, please take photographs of the item and email them to info@f2furnishings.ca, followed by calling F2 service department within 48 hours of receipt. When possible, F2 will promptly repair or replace the damaged item.
• If you live in an apartment/condominium building, please remember to book the elevator if appropriate so that F2 delivery crew can pull up to the building and unload efficiently.