Why do many items not have pricing on your website?
A majority of our furniture collections are made-to-order or have several options or add-ons which can affect prices. When we included pricing, these options in material (such as fabric, leather, wood, glass...), sofa/sectional size, leg style, height, etc. was confusing for customers new to custom-made furniture.
In order to be more transparent, we encourage all customers who fancy a certain collection to give us a call, send us an email, or visit us in person so our trained staff can tailor their selection and accurately provide the one true price.
Do you have furniture that isn't on your website?
Yes! We are constantly changing and showcasing new furniture collections and our website will have difficulty catching up. Keep an eye on our Instagram and Facebook or visit us in store. We'd love to show you what's new or help you find the styles you're looking for!
What does LHF/RHF mean?
You might see LHF or RHF on our website, your invoice, or at another store. This is commonly used terminology across the furniture industry to determine the side of the sectional which contains the chaise or corner seat. It stands for Left-Hand Facing and Right-Hand Facing.
This terminology gets its name because of the direction seen when FACING the sectional. An alternative term, LAF (RAF) refers to Left-Arm Facing (Right-Arm Facing) and means the same thing. A rarely seen term, which we do not use, is LHS (RHS) which stands for Left-Hand Sitting (Right-Hand Sitting) and is the exact opposite, because the direction is seen when SITTING on the sectional.
Where is your furniture made?
We carry numerous lines with suppliers across Canada and internationally. We're proud to offer a wide selection of Canadian-made furniture as well as top international brands from Europe, which have all been vetted for impeccable quality and high ethical standards.
How long does it take for my order to be made?
Depends on the product! Most pieces need to be manufactured and then shipped to Alberta. Some furniture pieces are available quick; these usually are partially pre-made to reduce manufacturing time or are geographically close by, reducing shipping times. We may also have some items in stock in one of our Alberta warehouses.
That means lead times can vary anywhere from immediate availability (yay!) to up to 6 to 8 months (in the example of our custom-made European products). We can provide an estimated lead time for every single product and frequently get insider information about certain delays or shortages across the industry.
What kind of guarantee do you provide on your products?
We vet all our suppliers to make sure they consistently produce quality products for Canadian living. We believe furniture should be made to last, belonging in your home and not in a landfill. Each product carries a manufacturer's warranty that serves as the guarantee of their worth.
If you have any issues with your furniture purchased from F2, please submit a service request through our claims & services form with pictures of your issue and your invoice number as well as a name/phone number to our service team. We aim to reply as soon as possible.
One of the biggest benefits of buying from a trusted local furniture store is our service; you know where we are! We deal with suppliers on your behalf, so you don't have to fuss about with routing through email chains from support desks, or hold the phone line for hours to find answers. Every email, phone call, or in-person visit is with a real, human, F2 team member.
Do you buy or sell used furniture?
No, we only sell brand new, high quality furniture. We do not buy used furniture.
What are your pickup/delivery charges?
Picking up your order from our Edmonton warehouse is absolutely free! We will confirm when your order is ready for pick up. Please bring an appropriately sized vehicle to the warehouse and let our staff know you've arrived. Potentially, we may ask you to inspect your order in which case you may need to budget the appropriate time to do so. You can speed up the pick up process by calling the showroom ahead of time, who will expedite your request with the warehouse.
We currently offer White-Glove Delivery around our locations in Edmonton, Calgary, and their respective surrounding areas. This includes delivery into the room of choice, set-up and installation (assembly), arrangement of your new furniture, and removal of garbage packaging. Please ensure an adult is available at the delivery destination for the full duration of our visit. To facilitate a quick and safe delivery, please ensure the indoor and outdoor pathways are clear for our crew. Please note that we do not remove and dispose of existing furniture. In addition to our White-Glove Delivery, we also offer a Curbside Drop-off. Please note that this also does not include assembly. Contact us at firstname.lastname@example.org or by calling our showroom for pricing regarding White-Glove Delivery and Curbside Drop-off services.
We service clients across rural Alberta through shipping depots near your geographic area. Please contact us at email@example.com or by calling our showroom for options and pricing.
We are unable to provide shipping or delivery anywhere outside of Alberta.
Do you ship outside of Alberta?
Unfortunately, we only deliver within Alberta at this time.
If you live outside of these service areas, you can arrange for a third-party shipping company to pick up your order from our Edmonton warehouse and deliver it to you. F2 customers have safely received and love their products through this method, from folks across Canada and the US, to far territories such as the UAE. Give us a call for recommendations and to connect regarding shipping dimensions and weights.
Please note, we are not liable for damages caused by third-party shipping companies; please inspect your products carefully before acknowledging receipt and signing documentation from third-party shipping companies.
Can I negotiate a lower price?
We offer a straightforward and honest pricing model with markdowns for everyone on products we have overstocked, discontinued, or otherwise placed on clearance. These are first-come-first-served, in order to maintain fairness amongst our customers!
By providing the lowest price every day and scouring the competition to maintain prices, we build our integrity as a trusted local spot for the best furniture in Alberta. We would rather provide everyday value to our customers than to markup products at double the price and then offer 50% off, like large national retailers. That way, no one feels ripped off!
If you find the exact same furniture available elsewhere at a lower price (including potential shipping costs and currency conversion), give us a call or send us an email and take advantage of our Price Match & Beat program!
Do you offer financing?
Yes! We have partnered with Fairstone Financial to provide financing plans. While a deposit is required for custom orders, the remainder is available to be financed. The most popular financing plan is "6 months of no payment, no interest financing" through Fairstone Financial. You can check how much financing is available for you through their quick application here - this does not commit you to a purchase and is purely to check your financing limit. To complete a purchase using financing, please speak with one of our staff at an F2 Furnishings location.
Do you accept *example* for payment?
At this time, we currently accept Cash, Cheque, Money Order, Interac Debit, Visa, MasterCard, and American Express at our physical F2 Furnishings showroom. Cheque and Money Order may be subject to a hold of up to five business days. Please call or visit an F2 Furnishings location for details.
We also accept Interac E-transfers through your banking institution. Our payment address is firstname.lastname@example.org, which is set up to accept payments 24/7, without the need for security questions & answers. In the memo field, please include the invoice number and name on the invoice.
We do not accept debit or credit card payments over the phone to protect against fraud. To provide payment without physically visiting an F2 Furnishings location, please use Interac E-transfers or contact us at email@example.com or through our showroom.
We are unable to accept payments through our website at this time.
Do you have a designer or builder program?
Yes! Members of our Alberta design community are encouraged to sign up for our Trade Program. Click here to learn more about the benefits and application procedure.
Are you hiring?
Please send a resume to firstname.lastname@example.org and denote which F2 Furnishings department you are applying for: Sales, Administrative, or Warehousing & Delivery.
Where is your store located? What are your store hours?
Please see our store location, contact information, and hours on our Contact Us page.
I have an unanswered question...
Feel free to send us an email at email@example.com or to give our Edmonton showroom a call. We'll help you answer any additional questions to the best of our ability!